Pegouts

Pegouts / Service Protection Reports (Sydney Water)

What Is a Pegout (Service Protection Report)?

A Pegout, also known as a Service Protection Report, is a specialised survey and documentation of existing Sydney Water assets (such as sewer mains, stormwater lines, watermains) on or near your site. It accurately maps their location, depth, alignment, and structural context. This mapping is critical when planning construction, renovation, or excavation projects to ensure your works don’t damage public assets and comply with Sydney Water regulations.

The report identifies whether your proposed works fall within the Zone of Influence (ZOI) of any Sydney Water asset. If so, special protection measures or design adjustments may be required.

Why Do You Need a Pegout?

You may be required to commission a Pegout in any of the following scenarios:

Your project is near, above or adjacent to a Sydney Water sewer, watermain, or stormwater main.
You plan to excavate, install footing slabs, retaining walls, driveways or paving near infrastructure.
You’re constructing swimming pools, decks, sheds, granny flats or significant landscaping works.
You’re preparing plans for Section 73 approvals, DA (Development Application), or building permits, and Sydney Water requires verification of asset locations.
Your design or building plans may need to avoid or protect public assets or easements.

Without a properly conducted Pegout, your building approval may be delayed or rejected, or you risk damaging infrastructure and incurring costly repairs.

What Our Pegout Service Includes

As a Sydney Water Accredited provider, Zaoud Plumbing offers a complete Pegout service tailored for developers, builders, architects, and homeowners. Our service includes:

Preliminary assessment – review of site plans, council drawings, and Sydney Water diagrams.
On-site inspection and locating – using modern electronic locators, CCTV where needed, and line-tracing equipment to pinpoint underground assets.
Marking on-site – pegging or marking asset alignment, offsets, and invert levels.
Depth and structural information – measuring depth, pipe type, gradient, strata type (e.g., rock, clay, fill), and adjacent assets.
Report preparation – detailed, professionally formatted documentation suitable for submission to council, Sydney Water, certifiers, or certifying authorities.
Advice & design input – recommendations if special protection is required (e.g., concrete encasement, distance buffers, structural measures).
Coordination – liaising with Sydney Water, Water Servicing Coordinators (WSCs), or other stakeholders if needed.

Our team ensures accuracy, compliance, and clarity so your project proceeds without surprises.

Our Process (Step-by-Step)

Step	What Happens	Why It Matters
1. Request & Site Info	You send site address, lot & DP, plans, scope of works	Helps us evaluate complexity and plan resources
2. Document Review	We study any existing asset diagrams or past reports	Reduces guesswork and improves accuracy
3. On-site Locating	Technician visits property to locate pipes/assets	Confirms actual position vs mapped data
4. Measurements & Marking	Depth, offsets, alignment and strata recorded	Essential for design safety and compliance
5. Report Drafting	Collate all data, include diagrams, notes, disclaimers	Provides the formal record for approvals
6. Delivery & Support	We deliver the report + answer your queries	Helps you integrate findings into project plans

The exact steps may vary slightly depending on site conditions, complexity, and whether additional services (e.g. CCTV, deep excavation) are required.

Cost & Timeframe

Cost

The fee for a Pegout depends on several variables, including:

Site accessibility and terrain
Size of the property / lot area
Complexity or depth of nearby infrastructure
Need for advanced locating methods (CCTV, drilling, etc.)
Additional coordination or approvals with Sydney Water

Timeframe

Typical turnaround for delivering the pegout report is within a few business days after site attendance, depending on complexity. In urgent cases, expedited or “platinum” services are possible (i.e. same-day or 6-hour delivery) by prior arrangement.

We always aim to minimise delays to your approval process.

Contact Information

Please use the contact details to contact us. One of our team member will get back to you as soon as possible.